Returns Policy

Returns Policy

At Smoother Homes, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Money-Back Guarantee We offer a money-back guarantee for all our products. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund.

Cancellations & Refunds

Order Cancellations: Orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.

Refund Process: Refunds will only be issued to the original credit card used when placing your order.

Damaged Orders: If your order arrives damaged, we offer a full refund with no penalties. Please contact us immediately with photos of the damage for verification.

Return Shipping: If your order has shipped and you are not satisfied, you can return it for a full refund within 30 days with no penalty. We at Smoother Homes will pay for you to return it. Please contact our customer service team to initiate the return process.


 

Return Instructions

  1. Contact our customer service team to request a return authorization.
  2. Securely pack the item in its original packaging, if possible.
  3. Include a copy of your receipt or proof of purchase.
  4. Ship the item to the address provided by our customer service team.

Refund Timeline Once we receive your returned item, we will inspect it and notify you that we have received your return. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a 7-14 days, depending on your card issuer's policies.

Contact Us If you have any questions about our returns policy, please contact us at:

Thank you for shopping with Smoother Homes!